Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept exchanges and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
When choosing to purchase on Etsy, you provide certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for customization, for example).
Your personal information will only be used by my shop to provide fulfillment of your order, and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Your personal information will never be shared with a third party, other than the shipping service having your address in order to make the delivery to you.
Frequently Asked Questions
Ordering in Bulk
If you'd like to order items in bulk, please contact us. Special pricing is available for bulk orders.
Wholesale availability
We provide wholesale pricing and inventory for retail business. If you'd like to carry high quality leather goods in your business, please contact us!
We also like helping with large orders for groups or clubs. Order from us at wholesale pricing and then mark the items up to retail cost to make a profit for your group. It's one way we can help support you and your community. That's very important to us.
Return Policy & Exchanges
Please read the reviews of top quality craftsmanship and attentive customer service. We take care of clients by being prompt, honest, and responsive. Below are our posted policies on returns and exchanges.
RETURNS: We do not accept returns for refunds, but if we've made an error, we will exchange the item at no cost to the client and will cover shipping costs.
EXCHANGES: If you ordered the wrong size for your item (a belt, for example), we will exchange for the size you need. We ask the client to cover the shipping costs of the exchange: shipping the item to us and the return shipping back to you.
PERSONALIZED ITEMS: We do not accept returns or exchanges on items that are personalized unless we made an error on the item.